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Do you include invoice in the package?
What is the warranty on products?
Do you accept Other FedEx accounts
International custom charges and brokerage fees
Inventory
Return Policy
Damaged or Lost Packages
Do you have a Toll Free Number ?
Cell Phones and Printers Return Policy
Can I purchase in Bulk and receive a Discounted Price ?
What are "Factory-Reconditioned" products?


Do you include invoice in the package?
We do not include any invoices in the package. Invoice May be printed on-line.

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What is the warranty on products?
New products carry 1 year Manufacturer's warranty.

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Do you accept Other FedEx accounts
Unfortunately, our system is not setup to accept other FedEx accounts at this time.

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International custom charges and brokerage fees
You are responsible for all custom charges and brokerage fees. Please contact FedEx for further information.

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Inventory
Majority of our items are available to be shipped in 24 to 48 hours from the order date. On rare occasions some items are sold out faster than we can re-order them and will be placed on backorders. You will receive an email notification when an item is backordered or out of stock.

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Return Policy
Customer may return the product purchased from Mall-Mart within thirty (30) days of delivery of the order. Products with Manufacturer Warranties which exceed 30 days, may be returned directly to the manufacturer according to their instructions. Customer may request a replacement product 20% restocking fee applied to your return. Shipping cost is non refundable. Items with manufacturer's defects: Please return the defective product and we will promptly ship you a replacement. Items returned as defective that are found to not be defective will incur a 20% restocking fee for the returned unit, therefore we suggest contacting the manufacturer as listed in your owners manual for support prior to requesting a return authorization. All of the defective cellular phones must be returned to the manufacturer. Refunds will not be issued if a return is made without an RMA number. Refunds will not be issued if a return is made without an RMA number or after 14 days of delivery of the order. Shipping charges are not refundable. *** Please note that all returns that will be shipped without a valid RMA number will be refused and package will go back to the sender. We recommend returns be made via FedEx insured freight only. Mall-Mart accepts no responsibility for loss or damage items in return transit. Please, allow up to 5 business days to process your returns. You are responsible for all freight charges.

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Damaged or Lost Packages
Mall-Mart insures all packages before shipping for the full value of the order. If your order was lost or damaged a claim needs to be filed with FedEx. To file a claim please contact FedEx at 800-463-3339 You will need to provide the tracking number and proof of purchase. For proof of purchase you may use your order confirmation email. ALL Claims must be filed within 21 days or sooner. Claims filed after 21 days will be denied.

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Do you have a Toll Free Number ?
Unfortunately due to a very high call volume we no longer accept phone calls.

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Cell Phones and Printers Return Policy
Mall-Mart will not accept Cell Phones nor printers returs. If your phone or printer is defective please, contact manufacturer. All sales are final.

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Can I purchase in Bulk and receive a Discounted Price ?
The answer is Yes !!! We do offer bulk discounts for those who wish to purchase 10 or more items in a single order. All inquires should be emailed: dsm1@runestone.net Please include the desired item you wish to purchase and the quantity.

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What are "Factory-Reconditioned" products?
Customers return products for many reasons: a customer may change his or her mind, not like the product, or have difficulty operating it. Whether it is returned a month later or only the very next day, such an item must be identified as reconditioned or refurbished to be resold.

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Last Updated: 6 Feb 2006 18:30:59 PST home  |  about  |  terms  |  contact
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